Needed Application Administrator In Knoxville,TN
Application Administrator I
Work Location:
Duration: 4Months(With possible Extension)
Complete Description:
Job Description:
Under moderate supervision works with Users and Project Managers to configure, customize, release and maintain application. Provide operational support for moderately complex applications.
Position Requirements:
• Stay up to date with company policies and procedures
• Always demonstrate a comprehensive awareness of positive business impact to the customer
• Provide technical support for Scripps Networks users via phone, remote software, and occasionally on help desk
• Research, resolve, and respond to incoming issues in a timely manner
• Escalate issues to other support groups or management where appropriate
• Become a Subject Matter Expert in assigned applications’
• Create knowledgebase articles for distribution to IS Support groups
• Create new training documentation for user trainings on Services or Products
• Facilitate training sessions to end users for updates to existing Services or Products
• Act as Point of Contact between users, and all support staff
• Participate in related project activities
• Participate in User Acceptance Testing for applications
• Prepare the support team for new product releases or participate in formal training
• Handle team projects as directed to increase service efficiency or to achieve business goals
• Consistently and without fail model the highest levels of support professionalism and be an example to other IS staff
• Represent the Application Administrator group in daily Stand-Ups, Sprint Reviews
• Ability to read evaluate basic SQL Select statements (i.e. Select, Join, & Union commands)
• Notate audit variations, and collect basic evidentiary artifacts for Sarbanes-Oxley controlled applications
• Evaluate escalated incidents and validate the existing classification based on available information
• Reassign cases to other support groups when necessary; according to the Service Catalog or Management where appropriate
• Record application defect and prioritization info and history in tracking system possible defects to developers or vendor providing artifacts as necessary
• Work with developer or vendor to get resolution of outstanding incidents in a timely manner and provide updates on outstanding issues
• Create a Change Request or Development Request for any Defect and submit to the Product Backlog and present the requests to the Change Advisory Board
• Attend Production Turn-Over meetings for assigned applications and provide feedback, final status, or team readiness as needed
• Maintain a high level of confidentiality at all times
• Perform other duties as needed and directed by supervisor or higher Management
Education: Associates with equivalent work experience
Experience: 5 years in a related field
Skills/Abilities:
Candidate must have excellent communication and customer service skills (especially phone and writing skills). Ability to multi-task routinely and be able to handle various work related demands. Candidate must possess a team player attitude. A critical eye for detail is invaluable. This position requires the appropriate skills to prepare and deliver profession presentations/training to groups of professionals. This position also requires skills in project management and implementation.
Equipment, Software and Systems:
Computer Network/Application troubleshooting skills
Microsoft Office/Project/Visio
PC’s running Windows OS’
Familiarity with Mac OS
Required / Desired Skills
Microsoft Office 2007 + Required
Microsoft Required
Hardware Troubleshooting Required
Application/System Troubleshooting Required
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